Genesis Luxury Virtual iPhone/Android iPad/Tablet User Guides & Google Assistant

The new line of Genesis vehicles offer high-tech features including a new AR user guide and Google Assistant interactions.

The Genesis Augmented Reality Manual (Genesis Virtual Guide) is now available for the 2017 Genesis G80 and Genesis G90 as a free download on the Apple App Store and Google Play. Genesis Virtual Guide is a modern take on the traditional owner’s manual, allowing consumers to use their smartphone or tablet to get how-to information for repairs, maintenance and vehicle features. Using 2-D and 3-D tracking technology, the Virtual Guide is able to deliver in-depth levels of information related to specific parts of Genesis vehicles. The manual will be compatible with 2018 models later this year.

Genesis Connected Services introduced the Genesis app for the Google Assistant All Genesis vehicles are equipped with three years of complimentary Genesis Connected Services, which allows connectivity into the car with technology like Remote Start with Climate Control, Destination Search powered by Google, Remote Door Lock/Unlock and Stolen Vehicle Recovery. The Genesis app for the Google Assistant allows control of various functions of a Genesis vehicle with simple voice commands or smartphone keyboard inputs.

“As a new luxury brand we continue to focus our efforts on the continually evolving customer expectations and innovations,” said Erwin Raphael, general manager of Genesis in the U.S. “Our mobile app strategy is designed around empowering our customers and helping them to save time and frustration. The Virtual Guide provides our owners with a new way to learn about and get to know their vehicles.”

To maximize on customer value, Genesis used quality and consumer survey results to determine the top features to incorporate into the Virtual Guide. The app contains a number of informational guides including: 135 how-to videos and 25 3-D overlay images that appear once users scan areas of their vehicle, like the engine bay. A complete owner’s manual is also included inside the app.

How it Works Virtual Assistant Works

Gone are the days of flipping through pages of novel length owner’s manuals. Users simply launch the Genesis Virtual Guide app on their device and select their vehicle. Once the Virtual Guide is open, the user can select engine, interior, exterior, instrument cluster or Genesis videos from the menu.

Users hold their smartphone or tablet camera in front of the area of the car when they need more information, then simple to understand visuals appear.

The engine section contains an AR manual and a pictorial index. Positioning a device camera over the engine bay gives AR maintenance instructions for each part of the engine. The engine pictorial index provides the same content without using the camera.

 Inside the interior section there is a button scanner, 360 virtual reality (VR) and an additional pictorial index. The button scanner uses the device camera to identify interior button functions and educates owners about those buttons via video. The 360 VR tool generates a 360 degree virtual reality experience of the interior. The user simply moves the phone or tablet around or swipes to explore the interior and access how-to videos. The interior pictorial allows the user to tap all the same icons in the 360 VR without moving the device.

The instrument cluster tool helps to educate owners on warning and indicator lights and pop-up LCD messages.

On the outside, taking a picture of the front, rear or trunk with the AR capture brings to life important exterior features.

Finally, the videos section delivers information about the Genesis brand and new models.

“The Virtual Guide is going to wow our owners,” said Raphael. “It takes hundreds of pages of information and puts it on a device we know consumers touch all day long –their smartphone. And most of the content is in the form of videos, which we also know is the preferred method for consumers to digest information today.”

The Genesis Virtual Guide can virtually identify and provide convenient how-to information on the following features:

o   Smart Cruise Control

o   Bluetooth phone pairing

o   Warning indicators

o   Clock

o   Smart trunk

o   Engine oil

o   Brake fluid

o   Fuse box

o   Air filter

o   Battery jump start

o   Washer fluid

o   Spare tire installation

Virtual Guide joins a suite of innovative Genesis applications designed to provide the best customer experience possible, including the Genesis Intelligent Assistant mobile app, Genesis smartwatch apps and Amazon Alexa integration.

What It Does
This new integration provides owners with the flexibility of sending common remote commands to their Genesis vehicle three different ways:

• Voice commands via the Assistant on Google Home
• Voice commands via the Google Assistant on eligible Android phones or iPhones
• Text commands via the Google Assistant on a smartphone

Owners have the ability to send the following commonly used Genesis Connected Services commands to their vehicle via the Google Assistant:

• Sending a destination to the car’s navigation system
• Remote Start with Climate Control
• Remote Lock & Unlock
• Remote horn/lights

How It Works
To send commands to Genesis Vehicles via the Google Assistant on Google Home or a smartphone, engineers developed a way to link a customer’s Genesis Connected Services Account with the Google Assistant voice activated services. Once a customer has successfully linked his or her account, Remote Service commands can be sent to Genesis vehicles only after the Google Assistant prompts owners for their Connected Services Personal Identification Number (PIN).

Examples of these voice commands to the Google Assistant include asking about the weather and then remote starting the vehicle with climate control:

The example below demonstrates using the Assistant on phones by locating and sending destinations directly to the Genesis navigation system:

If voice commands are not an option in a certain situation, the Genesis app allows owners to send commands via the Google Assistant keyboard on their smartphone. For example, say you are in a crowded concert hall and cannot remember if you locked your car:

All of these features, in addition to the recently launched Genesis Virtual Guide, will be available to demo at the second annual WIRED Store in Santa Monica from August 23 through September 4, 2017. The luxury pop-up, presented by Genesis, offers a chance to experience new product demos blending the smart home with the smart car, and is the exclusive demo site for new smart features of the 2017 Genesis G90 — the Genesis flagship sedan, which focuses on combining human-centered luxury with cutting-edge innovation.